How We Rank Pest Control Companies
The 47-point rubric we use to evaluate any pest control company recommended on GetPestHelp.
Scoring Framework
| Category | Weight | What We Score |
|---|---|---|
| Licensing & Insurance | 15% | State pesticide applicator license, general liability (min $1M), E&O coverage, EPA registration for products used |
| Technical Competency | 20% | NPMA member status, IPM certification, wood-destroying organism certification, continuing education requirements met |
| Treatment Protocol Quality | 15% | Written service tickets, EPA reg numbers documented, follow-up cadence, warranty terms |
| Customer Service SLAs | 15% | Time to first inspection, callback speed, appointment reliability, resolution rate on complaints |
| Pricing Transparency | 10% | Published pricing ranges, no bait-and-switch quotes, contract terms clearly disclosed |
| Complaint History | 15% | BBB rating, state AG complaints, verified Google Reviews (min 100 reviews), pattern issue analysis |
| Environmental Practices | 10% | Green/IPM options offered, low-risk product selection, non-chemical options for sensitive households |
Data Collection
We collect data from: state licensing databases (monthly), BBB and state AG offices (quarterly), Google Business Profiles (monthly), NPMA member directory (semi-annually), and our own post-service homeowner surveys (ongoing). Every score is refreshed at minimum every 90 days.
Ranking Changes
When a company's score changes materially (>5 point movement), the ranking is updated within 14 days on all affected pages.